Returns & Exchanges

At London Lash, we want you to be completely satisfied with your professional supplies; however, if you are not happy with your purchase, you can return unopened and unused products within 14 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team with your order number and the reason for your return to receive a Return Authorization form.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring that all seals are intact and the products are protected for transit.

• 3.
  Ship the Items

  Send your package back to our London distribution center using a tracked shipping service to ensure safe and documented delivery.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the returned items, your refund will be processed back to your original payment method within 5-7 business days.